EBay Buyers -What are your rights?

There is a lot of confusion about exactly what rights you have when you buy something through eBay. Of course nearly every major country has some form of consumer rights laws but these do not always apply when buying from a private individual or across International borders.
The two main problems that a buyer may encounter are either not receiving the item or when it arrives it is significantly different from the description given. Despite what you may have read the majority of sellers on eBay are honest and reliable therefore do not automatically assume that they are cheating you.
Allow a reasonable time for your item to arrive but if after a few days you have heard nothing contact the seller. You can ask them to confirm that the item has been dispatched and request information on the method of dispatch i.e. mail or courier. It is always best in the first instance to make a polite request for information but do keep a record of any correspondence that you have with the seller.
If you think that an item that you have purchased is not as described in the listing the first step is to go back and reread the listing. On occasions you may have thought that the listing said one thing when in fact it said something different. Don’t assume just re check. Then if you are still certain that you have a genuine grievance in the first instance contact the seller.
Only if after trying to make contact with the seller and receiving either an unsatisfactory or no response whatsoever should you contact eBay’s Resolution Centre. You can do this anytime between 10 and 45 days after the sale. It is important to remember that you should contact the EBay Centre for the site that you actually purchased from, ebay.com , ebay.co.uk etc.
The Resolution Centre will act as a go between and try to resolve the problem. I think it is fair to say that eBay tend to favour the buyer in these matters so if you have a genuine complaint it should be resolved in your favour.
If it is a case of you making a payment but not receiving the goods you should contact the Paypal Resolution Centre or if you paid by credit card, your card company. Although it may take time you will receive your money back.
The final stage is to leave feedback. Try to be fair, if an article has genuinely got lost in the post or there has been an honest misunderstanding between you and the seller do not rush to give negative feedback. After all we are all human and mistakes do happen. However, if the seller has treat you in a bad manner or tried to cheat you then have no hesitation in giving negative feedback. If you do this it may prevent someone else having to deal with the problems that you have just had.

Article Source: http://tk4.org

Wherever you are in the world to learn how eBay is changing and how you can build a profitable Online Auction Business visit www.ukauctionline.co.uk

Please Rate this Article

5 out of 54 out of 53 out of 52 out of 51 out of 5 

Not yet Rated